Video Splitter

Video Splitter Support

Purchases

How do I restore my Pro purchase?

Open the App, tap the gear icon to open Settings, then tap Restore Purchases. You can also restore from the bottom of the Pro screen. Make sure you are signed in to the App Store with the same Apple Account you used to buy Pro. If Pro still does not appear, email us with the date of purchase; please do not send your Apple Account password or payment details.

Is Pro a subscription?

No. Video Splitter Pro is a single one-time purchase. There are no weekly or yearly plans, no renewals and nothing to cancel.

What does Pro include?

• No ads
• Original quality: 4K, HDR and HEVC, plus lossless fast export
• 9:16, 1:1 and 4:5 formats with a blurred background fill
• Part numbers such as "1/5" on every part
• Overlap between parts with soft audio fades, and smart cuts that land on pauses, so no word gets cut
• Save all parts to Photos at once (your first Save all is free), including Save to Photos when done
• Share all parts at once

Every split mode, HD export, trimming, removing audio, and saving or sharing single parts are free, with no watermark and no daily limits.

What is "Watch a short ad"?

When you tap a tool marked with a crown, you can choose Watch a short ad instead of buying Pro. After the ad finishes, every Pro tool except ad removal is unlocked for the video you are working on and its results, including Save all and Share all. The unlock ends when you leave that split; it is not a purchase. You can unlock this way up to twice in any 7 days; after that, or when your privacy choices don't allow ads, the sheet offers Pro only. If the button says Ad not ready, an ad is still loading: wait a moment, check your internet connection, or try again later.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Saving and Storage

The App can't save my clips to Photos

Video Splitter needs permission to add videos to your library. Open iOS Settings > Privacy & Security > Photos > Video Splitter and choose Add Photos Only (or Full Access). Choosing a video never needs a permission, because the system picker gives the App only the video you select. To record inside the App, allow Camera and Microphone in the same Settings screen. Also check that your device has enough free storage.

Where are my clips?

• In Photos: after you save them one by one or tap Save all (or turn on Save to Photos when done), the parts are added to your library in posting order, with file names like "Part 03 of 12".
• In the App: your recent splits appear on the Home screen for 7 days, so you can save or share them again. After 7 days they are deleted automatically. To free space sooner, use Settings > Clear recent splits.

An export failed or stopped

Parts that finished are kept. Tap Retry on a failed part, or Skip it. If you cancel, you can keep the finished parts. On iOS 26 and later the export can keep going in the background while your screen is locked, when iOS allows it; otherwise it pauses and continues when you return to the App.

Which length should I choose?

Use the Stories (1:00) or Status (1:30) presets for those formats, or the 2:20, 3:00 and 5:00 presets for longer posts. Each app sets and changes its own limits, so if a part is rejected, pick a shorter length or use Custom. You can also split into a number of equal parts instead. For a walkthrough with screenshots, see How to split a long video into parts for WhatsApp Status on iPhone.

Privacy

Are my videos uploaded anywhere?

No. Videos are processed on your device and are never uploaded, to us or to anyone else.

How do I change my privacy choices?

• Ad consent (EEA, UK and Switzerland): in the App, open Settings > Privacy choices.
• Tracking: iOS Settings > Privacy & Security > Tracking.
• No ads at all: Video Splitter Pro removes ads and ad requests.

Read the full Privacy Policy and Terms of Use.